Health Quality & Safety Commission | Improving health care through the use of co-design
This paper from The New Zealand Medical Journal describes how co-design methods can be used to improve patient experiences and services within health care organisations. Using the Patient Co-design of Breast Service Project as an example, the authors describe how patient experiences were captured and understood, the improvements made and implications for future work.
The authors concluded that use of co-design within the Breast Service has resulted in tangible improvements and has demonstrated the value of engaging patients and focussing on their experiences. They recommend that: evaluation phases are factored into future co-design work, further research is conducted on sustainability and funding and support is given to allow co-design to become more widespread throughout New Zealand.