Health Quality & Safety Commission | How can health care organisations become more health literate?
This report, published by the American Institute of Medicine, discusses the growing recognition that health literacy depends not only on individual skills and abilities but also on the demands and complexities of the health care system.
It defines a health literate health care organisation as ‘an organisation that makes it easier for people to navigate, understand, and use information and services to take care of their health.’
The report is a summary of a workshop on the topic and provides a vision of how organisations should evolve to be more responsive to the needs of populations with limited health literacy, thereby improving care for all.
The full report can be accessed on the Institute of Medicine website.