The best person to answer how health and disability services could be improved is the user of those services.
It is important to find out what people think of the health and disability care they receive and where improvements should be made. The Health Quality & Safety Commission is supporting the sector to look into how to gather this information.
Technology has opened up new and exciting options for collecting patient feedback. Our challenge is to find the best ways of capturing people’s health care experiences and to identify how we can use that information to develop new ideas, measure change and report back to consumers.
Working together we can develop better health and disability services for all.