Open Forum: Resilient health care - embracing the future

  • Event start: 23 Nov 2021 9:00am
  • Event end: 23 Nov 2021 4:30pm
  • Location: Rydges, 75 Featherston St, Wellington

Event rescheduled 

Due to the COVID-19 alert level change that occurred on 28 February 2021 and the associated restrictions with levels 2 and 3, the faculty decided to once again postpone this hui.

The new date for this hui is 23 November 2021. 

If you are already registered, your booking will automatically be transferred to the new date. 

Please contact Jess Bilton at for all queries.

Modern health care is increasingly recognised as a complex adaptive system. Staff must navigate often-competing demands and dynamic conditions to deliver the safe care patients need.

There is a growing appreciation that health care providers create safe, high-quality care through their ability to adapt every day, and to improvise and adjust. It is this ability, known as system resilience, that allows staff to predict and potentially prevent harm, making safety everyone’s responsibility.

The purpose of this hui is to explore this further and understand how our health and disability sector can create collectively the conditions for system resilience. We want to couple our current processes, which help us understand how failures have occurred (Safety-I), with continuous monitoring and improvement of system resilience and actions, to predict and prevent potential accidents (Safety-II). Through this, we have wider opportunities to understand how to keep everybody in health care safe.  

Who should attend?

Anybody with an interest in resilient health care within primary and hospital care settings. 

Event flyer

Download the event flyer here (617.90 KB)


Download the final programme here (137.38KB)


The cost to attend is $100 + GST. 



Professor Paul Bowie 

Paul Bowie for webPaul is a safety scientist, medical educator and chartered ergonomist and human factors specialist with NHS Education for Scotland based in Glasgow, where he is programme director (safety and improvement) and director of the Safety, Skills and Improvement Research Collaborative. He has worked in the National Health Service in Scotland for over 25 years in a range of quality and safety advisory roles.

He gained his doctorate in significant event analysis from the University of Glasgow in 2004. He has published over 120 articles in international peer-reviewed journals and co-edited a book on safety and improvement in health care. Paul is also honorary professor and a PhD supervisor/examiner at the University of Glasgow and honorary senior lecturer at the University of Edinburgh. He is honorary fellow of the Royal College of Physicians of Edinburgh and the Royal College of General Practitioners, and a registered member of the Chartered Institute of Ergonomics and Human Factors. 

Associate Professor Carl de Wet

Carl de Wet for webCarl completed a Higher Academic Fellowship with NHS Education Scotland and made significant contributions to the national Scottish Patient Safety Programme and its subsequent extension into primary care.

He moved to Australia in 2014 and is currently the clinical lead for the Gold Coast Primary Health Network and the Healthcare Improvement Unit of Queensland Health. He is also a member of the Queensland Clinical Senate and RACGP Expert Committee on Standards and a part-time general practitioner. 

Jo Wailling
Research associate, restorative justice programme, School of Government, Victoria University of Wellington

Jo Wailling for web

Jo is an associate of the Diana Unwin Chair in Restorative Justice and a registered nurse who has worked in multiple health care settings and roles for over 20 years. She is currently involved in several projects involving restorative practice, resilient health care and human factors with the Ministry of Health, Health Quality & Safety Commission and the Accident Compensation Corporation.

Jo is a researcher, facilitator and advisor, and has applied restorative practice and resilient health care principles to nurture safety culture, support consumers and staff involved in adverse events and resolve bullying and conflict.  She researches safe health care and has published, presented and consults in international forums. Her PhD is evaluating if restorative practices can respond to health care harm to restore wellbeing and nurture resilient health care systems.

Dr Carl Horsley

Carl Horsley for webCarl is an intensivist in the critical care complex at Middlemore Hospital, standing down as clinical head in 2018 to pursue his interests in safety science and quality improvement in health care.

Carl is due to complete a MSc Human Factors and System Safety, Lund University, Sweden in 2020. Meanwhile he continues to be involved in several committees, which include the National Burns Service Committee (2010–18), Deteriorating Patient Committee, Middlemore Hospital (2016–present) and Adverse Events Committee, Counties Manukau District Health Board. 

More information

For more information contact the Commission's events team at

Last updated 30/04/2021