Using restorative approaches to heal and learn: Humanising harm

  • Event start: 26 Jul 2022 9:00am
  • Event end: 26 Jul 2022 4:00pm
  • Location: Pipitea Marae & Function Centre, 55–59 Thorndon Quay, Pipitea, Wellington

Hui postponed to 26 July 2022

Due to the ongoing COVID-19 restrictions, this in-person hui has been postponed to 26 July 2022. All existing registrations will automatically be transferred to the new date.

We thank you for your ongoing understanding as we adjust and respond to these challenging times and continue with our commitment to providing this hui in-person.

Have you observed or been affected by health care harm? For example, a complaint, adverse event, or conflict? Consider attending this hui to learn more about responding to health care harm using a restorative approach that embraces healing and learning.

Restorative approaches and hohou te rongopai (peace-making from a te ao Māori world view) appreciate that relationships make us human; they can be positive or harmful, and that relationships are implicated in our healing. When harm occurs, restorative approaches provide a framework in which the central aim is to restore wellbeing, relationships and trust through respectful dialogue, collaboration, and consensus.

This hui will incorporate presentations and an interactive workshop. Participants will learn how restorative approaches and hohou te rongopai are emerging in Aotearoa and international health settings. We will hear from clinicians, executives, consumers and te ao Māori experts involved in restorative initiatives in various health settings. Experiences of the national restorative inquiry into harm from surgical mesh will be shared, including evaluative findings and critical success factors.

An international perspective will be provided by a chief executive and chief people officer. They have introduced a ‘restorative just culture’ in a large National Health Service mental health trust in England, leading to significant social and economic impacts. The afternoon will focus on how these insights might inform responses to harm in Aotearoa.


Click here to download the final programme [125.41 KB]

Who should attend?

DHB quality and safety managers, clinicians, clinical educators, Māori health teams, executive leaders, managers, health and safety and HR professionals, students, consumers and whānau interested in these practices.


Standard rate: $160+GST
Reduced rate for allied health, scientific and technical (AST) professionals, nurses, and midwives: $110+GST
Students, consumers and whānau: $90+GST


Click here to download the hui flyer [437.87 KB]


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Last updated 21/12/2021