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The survey has been running every three months in all district health boards (DHBs) since 2014.

A national selection of adult patients who spent at least one night in hospital during each survey sample period are invited to participate. Approximately 3,000 patients take part each time. Some DHBs conduct the survey on a weekly or fortnightly basis so that they have a continuous stream of patient feedback to act on.

Survey responses are anonymous unless patients choose to provide their contact details.

Related resources

Resource: From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement

Resource: Adult hospital inpatient experience survey: flyers for patients

Resource: Adult hospital inpatient experience survey: methodology and procedures

Resource: Measuring culturally safe care through the patient experience surveys

Resource: New Zealand adult hospital inpatient experience survey questionnaire

Resource: New Zealand patient experience survey programme refresh 2019/20

Resource: Patient experience surveys: Privacy impact assessment report

Resource: Survey timetable

Resource: Development of patient experience indicators for New Zealand

Last updated: 6th December, 2021