The adult primary care patient experience survey is run every three months and was first introduced in 2015 with a small number of pilot general practices. The survey is now being adopted by all practices as part of the PHO Services Agreement.
A national selection of adult patients enrolled with and seen by participating general practices are invited to participate.
Survey responses are anonymous unless patients choose to provide their contact details.
Survey development
The Health Quality & Safety Commission, along with Ipsos, undertook a refresh of the adult hospital inpatient and adult primary care surveys in late 2019 and early 2020. The purpose of this refresh was to ensure the information collected was relevant to patient experience.
The refresh involved full cognitive testing to understand how patients understand and interpret the questions and instructions. The aim was to find out from patients if:
- the survey instructions are easy to understand
- the questions are easy to understand
- the questions are relevant
- the survey enables them to talk about what they think is important
- any important questions are missing.
Related resources
Resource: Measuring culturally safe care through the patient experience surveys
Resource: New Zealand patient experience adult primary care questionnaire
Resource: New Zealand patient experience survey programme refresh 2019/20
Resource: Adult patient experience surveys: privacy impact assessment report
Resource: Adult primary care patient experience survey: methodology and procedures
Resource: Survey timetable
Resource: Development of patient experience indicators for New Zealand
Last updated: 6th December, 2021
