Talking to whānau about the COVID-19 diagnosis and what that might mean for their whānau member
- If possible, get the patient’s/resident’s consent to talk with whānau.
- Determine whether the patient/resident has any capacity to participate in the conversation. Plan to include the patient/resident as much as is possible.
- Read through the patient’s/resident’s notes, check if they have an advance care plan or advance directive, identify something that will help you quickly build rapport/whakawhanaungatanga with the whānau, something to share about the care the patient/resident is receiving.
- Determine the impact this might have on the patient’s current and future health.
- Consider what future treatments may or may not be offered.
- Connect with the whānau, share something about how we are caring for their whānau member.
- Use the Whānau COVID-19 Serious Illness Conversation Guide to share the prognosis and gather information.
- Use the shared goals of care form to capture the keys points of the conversation and any goals of care.
- Ensure you note that information was gathered from whānau, not directly from the patient.
- Share the plan with the whānau.
- If the plan is not related to immediate decision-making, ensure the documentation is readily available to others.