Institute for Healthcare Improvement: Paper on achieving an exceptional patient and family experience of inpatient hospital care, now on IHI site

23 Feb 2011 | Adverse Events

In response to growing interest from the hospital community in better understanding and improving the experience of patients and their families during hospitalisation, the Institute for Healthcare Improvement (IHI) conducted an in-depth review of the research, studied exemplar organisations, and interviewed experts in the field.

The aim was to identify the primary and secondary drivers of exceptional patient and family inpatient hospital experience (defined as care that is patient centered, safe, effective, timely, efficient, and equitable), as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey’s “willingness to recommend” the hospital.

The paper, from Balik et al, is available on the IHI website - see below for link.

Last updated 25/07/2021