Open Forum - Is the quality and safety agenda stalling?

  • Event start: 21 Aug 2019 9:00am
  • Event end: 21 Aug 2019 4:30pm
  • Location: Michael Fowler Centre, Wellington

The Health Quality & Safety Commission is hosting an event with Professor Mary Dixon-Woods, the most recent event in our Open Forum: International Speaker Series.

About the event

Challenges in providing consistently high-quality, safe care are common to health systems worldwide.

Many disease areas have seen steady improvement over time, and the safety and outcomes of most surgical procedures have improved. However, in other ways quality has stalled. Variations in intervention rates, outcomes and evidence-based practices remain and have proven remarkably difficult to change. Some indicators show worsening performance in areas such as access and equity.

Quality improvement science has been viewed as a way of addressing many of these challenges by enabling the delivery of better efficiency, value, consistency and experience of care.

It is now almost 20 years since Don Berwick visited New Zealand to participate in the launch of our initial national quality improvement strategy. Despite a steady increase in knowledge of quality improvement science and patient safety methods and tools, we continue to face many of the same challenges. Our improvements are often slow to implement and become embedded.

Event aim

This Open Forum asks:

  • has the urgency gone out of the local and national quality agenda?
  • why is quality improvement not happening fast enough?
  • what needs to happen to address these challenges and quicken the pace?
Who should attend?

Anybody with an interest in quality improvement in health care should attend this workshop.

Event flyer

Download the event flyer to share with your colleagues (523KB, PDF)


The final programme is available to download (151KB, PDF).

Registration information

Individual registration:
Group registration:


$250+GST (from 1 June 2019)

About Professor Mary Dixon-Woods

MaryDixonWoodsImageCrop April 2019A fellow of the Academy of Social Sciences, the Academy of Medical Sciences, and the Royal College of Physicians, Mary Dixon-Woods is Director of THIS Institute and The Health Foundation Professor of Healthcare Improvement Studies in the Department of Public Health and Primary Care at the University of Cambridge and Professorial Fellow at Homerton College.

Mary leads a programme of research focused on healthcare improvement, healthcare ethics, and methodological innovation in studying healthcare. She is Co-Editor-in-Chief of BMJ Quality and Safety. She served on the National Advisory Group on the Safety of Patients in England, which produced the Berwick report in 2013. She also served on the review of information technology in the NHS led by Professor Bob Wachter, which reported in 2016. Mary was the Harveian Orator for the Royal College of Physicians in 2018, the 500th anniversary of the College’s founding.

More information or enquiries

Contact Jess Bilton at or phone 04 901 6040.

Last updated 19/08/2019