Lauren award

‘Shaping our values’ project management leads to award for speech and language therapist

26 Oct 2017 | Building Leadership & Capability

The latest recipient of the Health Quality & Safety Commission’s Open for leadership award is Lauren Hancock, Hutt Valley District Health Board (DHB) professional leader speech and language therapy.

Lauren was nominated for her role as project manager for the DHB’s ‘Shaping our values’ project, aimed at reshaping organisational values to support a positive culture in which people enjoy working and where patients receive great care.

In May 2017, through a series of listening sessions and online surveys for managers, staff and patients, a number of key priorities and themes were identified that have formed the basis of the DHB’s refreshed organisational values. These, in turn, will help to drive improved quality of care and patient outcomes.

The Open for leadership awards are part of the Commission’s work to build capability and leadership in the health sector. They recognise and celebrate health professionals who demonstrate excellent practice, quality improvement and leadership skills.

Commission Board member, Bev O’Keefe, who presented Lauren with her award, says it recognises her exemplary leadership, communication and collaboration skills, and her success at driving a values-based project.

‘It is testament to Lauren’s passion and drive for the project that these refreshed values have already been in integrated into the organisation within months of the project getting underway.

‘She achieved an incredible level of engagement over the winter period, when people are particularly busy and under extra pressure, to ensure that the process was as inclusive as possible. She put a lot of herself into the project to get it across the line.’

Lauren is Californian by birth and completed her speech and language training in the United States, joining the Hutt Valley DHB less than two years ago. Her leadership potential had already been recognised by through her inclusion in the DHB’s own leadership training programme within weeks of her arrival.

Lauren says she was ‘completely flabbergasted and touched’ to receive her award. ‘It was so rewarding being involved in this project. It was all new for me and so gratifying that the DHB wanted to get behind something that involved both patients and staff having their voices heard. I had a lot of support during the project, including from and my speech therapy team.

‘My experience with this project has definitely opened doors as I consider what my future career path might look like. I love my profession and it’s great to be part of an organisation that makes room for people room to grow while still holding on to what’s important to them.’

More information on the Open for leadership awards, including other recipients is available here.

Last updated 01/11/2017