Request for Proposals: National Quality and Safety Indicators - Consumer Experience

3 Sep 2013 | Health Quality Intelligence

The Commission is developing a set of national health quality and patient safety indicators that support improvement of health services in New Zealand, as articulated in the New Zealand Triple Aim Framework:

  • Improved quality, safety and experience of care
  • Improved health and equity for all populations
  • Best value for public health system resources.

We seek proposals to design, undertake and report the results from a short programme of cognitive testing of a draft tool built from internationally validated questions concerning patient experience.  These specific questions have not been previously validated as part of a national system in New Zealand so the cognitive testing must include aspects of cultural appropriateness.  We are looking for a focused, time bound evaluation, not a full research project.

We anticipate that at least two rounds of cognitive testing with patients selected from one or more DHBs will be required, with refinement of the tool between rounds.

The final deliverable will include a clear report outlining benefits and challenges associated with the tool and a recommended final design of the tool.

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Last updated 03/09/2013