5 May 2014 | Health Quality Intelligence
The programme of work is making good progress and to date the Health Quality & Safety Commission has:
Cognitive testing of the survey has been completed with patients from Counties Manukau, Bay of Plenty and South Canterbury DHBs and the finalised 20 question survey circulated to DHBs and made available on the Commission’s website in December 2013. All DHBs can have access to the Picker Institute inpatient question set that has been purchased by the Commission.
The proof of concept work stream commenced in November 2013 and included administering seven rounds of fortnightly surveys until March 2014. The proof of concept has run in four DHBs of varying size, location and demographic characteristics. From this we have been able to develop our methodology and procedures and define a very tight and detailed Request for Tender for the national system. Undertaking this process has been essential to minimise the risks of poor definition of system requirements and scope creep that can threaten programme timelines and budgets.
Final evaluation of this work stream is in progress.
To ensure that the inpatient survey is used consistently we have prepared a methodology and procedures document which details how to administer the survey. This covers:
This document is currently in draft and has been circulated to DHBs. Feedback was due from DHBs by the 7 April and is currently being incorporated in the document.
The Request for Tender was posted on GETS in February 2013, and a number of high calibre bids were submitted. These were shortlisted for full evaluation by the evaluation panel. After further clarification meetings with the top two providers the evaluation panel has identified a preferred provider. The contract is now being negotiated and DHBs will receive further direct communication with regards to this process.
The Mental Health Commissioner (MHC) is trialling a programme of electronic surveys to record people’s experience of mental health and addictions services. There are a number of similarities between these two programmes of work but also significant differences and hence the different approaches. The two programmes are connected to ensure resources and key learnings can be shared wherever possible. A joint communication will be released soon.