Patients surveyed on their experience of hospital

26 Nov 2014 | Health Quality Intelligence

The Health Quality & Safety Commission is encouraging people to respond to a new survey asking for feedback on their stay in hospital.

A random selection of people across the country who spent at least one night in hospital from 3 to 16 November have been sent an invitation to participate in the national survey.

Patients are able to fill in the survey online using a computer, tablet or smartphone, or can post their response back.

Developed by the Commission, the survey results will help district health boards (DHBs) make improvements in care and give the public valuable insights into the performance of their local health services.

The survey responses are anonymous unless patients choose to supply contact details.

All DHBs are sending the survey to patients at least once every three months, with some now surveying their patients weekly or fortnightly.

Responses are collated to give each DHB a rating out of 10 in four areas: coordination, partnership, communications, and meeting physical and emotional needs.

DHBs undertook the first of these surveys between 26 August and 19 September 2014, with over 1500 responses, about a quarter of patients contacted.

The Commission released results from the first national survey of hospital inpatients in early November: http://www.hqsc.govt.nz/news-and-events/media/1852/.

Last updated 26/11/2014