Hospital patient experience survey summaries are published nationally by the Commission, and locally by DHBs.

The current release is the 22nd survey covering patients in hospital between 4 November and 17 November 2019. It was undertaken in November 2019 and provided summary scores out of 10 for the four key domains of patient experience as set out below.

Domain  NZ weighted average (/10) Range
Communication 8.3 (8.4) 7.9–9.1 (7.7–9.0)
Partnership  8.4 (8.6) 8.0–9.2 (7.8–9.2)
Coordination  8.3 (8.4)

7.5–9.2 (7.7–8.9)

Physical and emotional needs 8.6 (8.6) 8.0–9.1 (7.8–9.1)

(August 2019 scores and ranges in parenthesis)

Link: National patient experience survey: Results for patients treated in November 2019

Link: Previous national patient experience survey results

Last updated 06/08/2020