The primary care patient experience survey is run every three months and was first introduced in 2015 with a small number of pilot general practices. The survey is now being adopted by all practices as part of the PHO Services Agreement.

A national selection of adult patients enrolled with and seen by participating general practices are invited to participate. Once fully implemented, approximately 25,000 patients will take part each quarter.

Survey responses are anonymous unless patients choose to provide their contact details.

Survey development

The Health Quality & Safety Commission, along with Ipsos, undertook a refresh of the adult inpatient and primary care surveys in late 2019 and early 2020. The purpose of this refresh was to ensure the information collected was relevant to patient experience.

The refresh involved full cognitive testing to understand how patients understand and interpret the questions and instructions. The aim was to find out from patients if:

  • the survey instructions are easy to understand
  • the questions are easy to understand
  • the questions are relevant
  • the survey enables them to talk about what they think is important
  • any important questions are missing.

Related resources

Resource: Development of patient experience indicators for New Zealand

Resource: Evaluation of the primary care patient experience survey tool

Resource: New Zealand patient experience adult primary care questionnaire

Resource: Patient experience surveys: privacy impact assessment report

Resource: Primary care patient experience survey: methodology and procedures

Resource: Primary care patient experience survey: pilot project evaluation report

Resource: Primary care patient experience survey 2019: A review of responses in the general practice module and suggestions for the future

Resource: Survey development

Last updated 21/08/2020