The results are presented in an interactive format. View them here. Survey results are captured for individual general practices, but for reporting purposes are grouped according to the district health board (DHB) where the practice is physically located.

Survey responses are reported in four domains, which together make up good patient experience:

  • communication
  • coordination
  • partnership
  • physical and emotional needs.

Please note survey results are intended for comparison of DHB results with national averages. They are not intended for comparison between DHBs.

Results viewer

The results viewer has three tabs:

  • Domain scores by ethnicity. This shows the domain scores for each DHB on a dot chart. The national average score for each domain is displayed as a red line. The colour of the dot changes depending on whether it is significantly lower, not significantly different or significantly higher than the national average score. The significance is calculated using confidence intervals and estimates of variance. If there are a small number of responses for a question the variance around the true average score can be large, which can explain why some large drops or rises are not statistically significant. These charts can be filtered by ethnicity. DHB scores are not displayed if fewer than 30 people responded.
  • The three highest-scoring questions nationally. The result presented is the percentage of respondents who answered most positively to that question.
  • The three lowest-scoring questions nationally. The result presented is the percentage of respondents who answered most positively to that question.
Using the tool tabs

The tool tabs can be navigated by clicking the green tabs at the top. Once on a tab hovering over a dot will provide a tooltip of information.

More information

Survey results
Frequently asked questions
Report: Results from the first year of pilots

Last updated 06/08/2020