Your general practice or community health clinic may begin participating in a new national survey in 2016 to find out what your experience with health care is like and how your overall care is managed.

Taking part is voluntary and anonymous.

If you take part, your privacy will be protected throughout the process. Your practice will need to share your contact details, including email address and mobile number, only so that you may receive an email or text invitation to complete the survey online.

By taking part in the survey, you would be helping to improve care and access to health services in local communities across New Zealand.

Key benefits of participating

The survey enables you to have a voice and the health teams that care for you can hear it through a direct and timely link.

How will you be surveyed?

If you have been to your GP or nurse during a survey sample week you may receive a unique link to complete the survey online. Invitations will be emailed or texted to you through a national system.

Can patients complete the survey at the practice eg, while they wait?

We are testing and considering in situ surveying, where patients can complete the online survey while at the practice. If successful, this method may be available for the August 2016 survey in some practices.

Who will be surveyed?

There has been a phased roll-out of the survey beginning in February 2016. For this round, patients enrolled with and seen by participating practices during the survey sample week period may be sent a survey via email or SMS one-to-two weeks later. Children under 15 will not be surveyed.

How often will patients be surveyed?

The survey will be conducted nationally every three months. You won’t be asked to participate more than once every six months. In fact there is only a 19.8 per cent chance of a patient that sees a doctor or nurse once a month receiving the survey twice in a year.

Why is the survey being introduced?

Understanding patients’ experience is vital to improving patient safety and the quality of care. It helps us understand the quality of health and disability services. Currently New Zealand does not have a consistent national approach to collection, measurement and use of primary care patient experience information on a regular basis.

Last updated 13/10/2016