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8 Apr 2021, Health Quality Intelligence
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
3 Mar 2021, Health Quality Intelligence
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
18 Dec 2020, Health Quality Intelligence
The national quality and safety marker report moved to a dashboard format in December 2020. This guide has been created to help people use and understand the QSM dashboard and its features.
4 Nov 2020, Health Quality Intelligence
These flyers for patients are to promote the adult hospital patient experience survey in hospitals.
13 Oct 2020, Health Quality Intelligence
This document sets out the methodology and procedures for the adult hospital inpatient experience survey (August 2020 update).
12 Oct 2020, Health Quality Intelligence
The methodology and procedures for the primary care patient experience survey (August 2020 update).
15 Sep 2020, Health Quality Intelligence
This is the fourth annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
11 Sep 2020, Health Quality Intelligence
This document outlines the protocol for reviewing patient comments from the primary care patient experience survey.
6 Aug 2020, Health Quality Intelligence
This report addresses the impact that the survey and reporting may have on individual privacy, and outlines steps to assess and minimise potential areas of risk along with compliance with the information privacy principles.
6 Aug 2020, Health Quality Intelligence
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
6 Aug 2020, Health Quality Intelligence
A guide for primary health organisations (PHOs) about getting started with the primary care patient experience survey.
6 Aug 2020, Health Quality Intelligence
A guide for general practices about getting started with the primary care patient experience survey.
6 Aug 2020, Health Quality Intelligence
This document is a copy of the adult primary care experience survey questionnaire.
6 Aug 2020, Health Quality Intelligence
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
6 Aug 2020, Health Quality Intelligence
These flyers for patients are to promote the primary care patient experience survey in PHOs and general practices. They are available in a range of languages.
6 Aug 2020, Health Quality Intelligence
This poster is for general practices to display in waiting rooms. It provides information about the primary care patient experience survey for patients.
6 Aug 2020, Health Quality Intelligence
Timetable outlining the survey periods for the adult inpatient experience survey.
6 Aug 2020, Health Quality Intelligence
A summary of the foundation standard / Cornerstone accreditation for general practices participating in the primary care patient experience survey.
6 Aug 2020, Health Quality Intelligence
A timetable of survey periods for the primary care patient experience survey.
6 Aug 2020, Health Quality Intelligence
This document is a copy of the online adult inpatient experience survey questionnaire.