National patient experience survey: Results for patients treated in May 2016

29 Jul 2016 | Health Quality Intelligence

Individual district health board results compared with New Zealand average

Individual DHB survey results are displayed using interactive Tableau charts. If they do not display correctly or you have trouble reading the results, please contact Ying Li. If this is your first time using Tableau, please read the instructions below before proceeding.

Using the interactive charts (below) to read patient experience survey results

  • Use the drop-down box on the homepage below to access a list of DHBs.
  • Select your DHB, keeping New Zealand as the second option – do not use the drop-down box to compare DHBs.
  • Use the tabs along the top to navigate through each domain.
  • Return to the homepage to select a different DHB to compare against the New Zealand average.
  • Results can be downloaded as a PDF by using the 'download' button on the bottom right of each page.


Key findings

  • National results for the four domains remained broadly consistent across all eight survey rounds.
  • There was little variation between district health boards (DHBs).
  • The response rate is 27 percent in the current round, which dropped slightly compared with previous round of 29 percent.
  • Weighting has been undertaken, as before, in line with the methodology and procedure document.

National results

Nationally, scores for the four domains have remained consistent since quarter 2, 2015. The communication domain scored significantly higher in the recent quarter at 8.4, compared with the previous quarter of 8.2 (see Figure 1).

Figure 1, National average scores for the four domains

Among the four domains, “Physical and emotional needs” has been rated higher than others in all eight rounds. It includes the “humanitarian” questions shown in Figure 2, which continuously scored higher than other questions. The three questions in Figure 3 continued to score lower than other questions, indicating potential for improvement.

Figure 2, Highest rating questions of the four domains

Figure 3, Lowest rating questions of the four domains

Figure 4, Score of four domains by DHB

Response rates

The national response rate dropped slightly to 27 percent in May 2016 compared with 29 percent in the previous round. This has been driven by a reduction in responses of surveys invited via post, which is a five percentage drop compared with the previous round. Response rates still remained highest among all distribution methods. However, postal surveys have a high processing cost and we encourage DHBs to undertake surveys through email or SMS where possible.

Responses from surveys distributed via email reached their highest level of 675. This is more than double the 260 responses in the first round. We expect further increases in responses as more survey distributed via this method.

Figure 5, Response and rates by survey distribution type

Response rates per DHB varied from 13 percent to 46 percent. Eight DHBs achieved a 30 percent response rate or above in the current survey round, compared with only three DHBs in the first survey round. There were substantial increases in response rates for Hauora Tairāwhiti and West Coast DHB, but both DHBs still have too few responses for a meaningful result.

Figure 6, Response rate

Representation of respondents

Nationally, respondents were reasonably representative of all ages and gender. However, the low response from people aged 15–24 and 25–44 continued, as did under-representation of people of Māori or Pacific origin.

Figure 7, Representativeness by demographic group

Last updated 07/12/2019