28 Apr 2017 | Health Quality Intelligence
Individual DHB survey results are displayed using interactive Tableau charts. If they do not display correctly or you have trouble reading the results, please contact Ying Li. If this is your first time using Tableau, please read the instructions below before proceeding.
Using the interactive charts (below) to read patient experience survey results
Nationally, scores for the four domains have remained consistent since quarter 2, 2015 (see Figure 1).
Figure 1: National average scores for the four domains
The ‘physical and emotional needs’ domain rated the highest in all survey rounds. It includes the ‘humanitarian’ questions shown in Figure 2, which continuously scored the highest.
The three questions shown in Figure 3, continuously scored the lowest, indicating there is room for improvement.
Figure 2: Highest-rating questions of the four domains
Figure 3: Lowest-rating questions of the four domains
Table 1: Score of four domains by DHB
The national response rate remained consistently at around 28 percent.
Figure 4 shows the breakdown of response rates by distribution method. Response rates for surveys invited via email and SMS stabilised above 30 percent and 16 percent, respectively, after some early fluctuations. Response rates for surveys invited via post remained around 40 percent. Although it remains the highest among all distribution methods, postal surveys have a high processing cost, so we encourage DHBs to undertake surveys via email or SMS where possible.
Figure 4: Response rates by survey distribution type
Response rates per DHB varied from 16 percent to 44 percent (see Table 2). Eight DHBs achieved a 30 percent response rate or above in the current survey round, compared with only four DHBs in the first survey round.
DHBs are required to have at least 30 responses for results to be meaningful. It is the first time that Hauora Tairāwhiti achieved this.
Table 2: Response rates by DHB
Nationally, respondents were reasonably representative of all ages and gender.
The low response from people aged 15–24 and 25–44 continued, as did under-representation of people of Māori, Pacific or Asian origin. Table 3 gives a demographic breakdown of respondents.
Table 3: Representativeness by demographic group