1 May 2018 | Health Quality Intelligence
Individual DHB survey results are displayed using interactive Tableau charts. If they do not display correctly or you have trouble reading the results, please contact Ying Li. If this is your first time using Tableau, please read the instructions below before proceeding.
Using the interactive charts (below) to read patient experience survey results
National scores have started to change in quarter 1, 2018 after remaining consistent since quarter 2, 2015. Scores for the communication, coordination and physical and emotional needs domains decreased significantly with scores of 8.2, 8.2 and 8.5 respectively, compared with quarter 4, 2017. These decreases are not universal across the DHBs. Considering that in quarter 4, 2017 all domains increased, it is too early to say this is a significant shift. We will monitor closely this change over the coming quarters.
The physical and emotional needs domain rated the highest in all survey rounds. It includes the ‘humanitarian’ questions shown in Figure 2, which continuously scored the highest.
The three questions shown in Figure 3 continuously scored the lowest of all the survey questions.
*Wairarapa DHB was not reported this quarter due to major internal IT changes.
The national response rate increased to around 26 percent, up from 23 percent in the last quarter.
Figure 4 shows the breakdown of response rates by survey distribution method. Response rates for surveys invited via email and SMS have increased to 30 and 18 percent, respectively. Response rates for surveys invited via post increased from around 32 percent to 39 percent. Postal surveys have a high processing cost, so we encourage DHBs to undertake surveys via email or SMS where possible.
Response rates per DHB varied from 17 percent to 40 percent (see Table 1). Four DHBs achieved a 30 percent response rate or above in the current survey round. Wairarapa DHB was not reported this quarter due to major internal IT changes.
DHBs are required to have at least 30 responses for results to be meaningful. West Coast DHB did not meet this requirement. (See also Appendix 1 for per-DHB scores for each of the four domains.)
Nationally, respondents were reasonably representative of all ages and genders.
The under-representation of people continued for people in the 15–24, 25–44 and 85+ age groups and for people in Māori, Pacific and Asian ethnic groups. Table 2 gives a demographic breakdown of respondents.