31 Oct 2018 | Health Quality Intelligence
Individual DHB survey results are displayed using interactive Tableau charts. If they do not display correctly or you have trouble reading the results, please contact Ying Li. If this is your first time using Tableau, please read the instructions below before proceeding.
Using the interactive charts (below) to read patient experience survey results
Compared with quarter 2, 2018, scores for quarter 3, 2018, was about the same for all domains, after remaining consistent since quarter 2, 2015. These results are within the bounds of previous results.
The physical and emotional needs domain rated the highest in all survey rounds. It includes the ‘humanitarian’ questions shown in Figure 2, which continuously score the highest.
The three questions shown in Figure 3 continuously scored the lowest of all the survey questions.
The national median for the question “Did the hospital staff include your family/whānau or someone close to you in discussions about your care?” had a statistically significant shift upwards from 55.4 to 58.2 in Q1 2017.
Fifteen of the twenty DHBs show this shift, which indicates that the change has been widespread across DHBs.
The national response rate was consistent with previous rounds at 25 percent.
Figure 4 shows the breakdown of response rates by survey distribution method. Postal surveys have a high processing cost, so we encourage DHBs to undertake surveys via email or SMS where possible.
Response rates per DHB varied between 15 percent and 41 percent (see Table 1). Three DHBs achieved a 30 percent response rate or above in the current survey round. DHBs are required to have at least 30 responses for results to be meaningful. (See also Appendix 1 for per-DHB scores for each of the four domains.)
Nationally, respondents were reasonably representative of all ages and genders.
The under-representation of people continued for people in the 15–24, 25–44 and 85+ age groups and for people in Māori, Pacific and Asian ethnic groups. Table 2 gives a demographic breakdown of respondents.
National patient experience survey: Results for patients treated in August 2018 (934 KB, PDF)