Community speaks up about mental health and addiction care

18 Sep 2017 | Mental Health & Addiction Quality Improvement

Asking the question, ‘How can we improve services and outcomes for all?’ sparked vibrant debate and engagement from hundreds of people from across New Zealand’s mental health and addiction community during August.

Over 400 providers, consumers, their families and whānau joined with members of the Health Quality & Safety Commission’s mental health and addiction (MHA) team at four regional workshops. The purpose of the workshops was to talk through and identify opportunities to improve the quality and safety of the care provided for people with mental health and addiction issues.

The feedback generated by the workshops will be used to inform the design and content of the five-year MHA quality improvement workplan, influencing projects and initiatives to improve the provision of care.

Working collaboratively is a vital part of the programme development, said Clive Bensemann, Clinical Lead for the MHA quality improvement leadership group: “It was so good to be able to hear the feedback from such a diverse collection of our people, who are all working to the same aim.

Their insight and ideas will directly impact the direction we take with our work and help us to keep on improving the way we support those in our communities facing mental health and addiction issues.”

Several participants have shared their views on the workshops and MHA challenges here:

Kerry Butler, Tamaki Makaurau representative, Te Huarahi o te kete Pounamu talks about the importance of having a consumer voice in the development of mental health and addiction services.


Apollo Taito, Clinical Lead, Le Va shares his views on the biggest challenges for Pacific people. 


Tui Taurua-Peiopa, Chair, Te Huarahi o te kete Pounamu shares her personal experiences and views on receiving culturally appropriate care and treatment.


Sally Pits-Brown, Chief Executive, Pathways discusses the opportunities she sees arising from the regional workshops and hopes for future outcomes.


Last updated 24/10/2017