Ngā Poutama Oranga Hinengaro 2019: a survey of mental health and addiction consumers, family & whānau experience

The Ngā Poutama consumer, family and whānau experience survey is about the experiences of care and support provided by district health board mental health or addiction (MHA) services.

The survey results will be used to monitor and improve the quality and safety of services and will complement the findings of our staff survey; Ngā Poutama 2018: survey of MHA staff.

The survey has now closed. Thank you to all who took part in this important survey. The Commission is currently analysing the survey results. Results of the survey will be made widely available, including on this webpage, early in 2020.

The following resources are available about taking part in the survey, including:

  • a privacy impact assessment
  • information about how your privacy is protected.

Download these documents below.

For information not contained in the above resources, please contact the Health Quality & Safety Commission’s MHA team at:

Survey results will be shared with the sector and used to support consumer, family and whānau-centred approaches to quality improvement in MHA. 

Ngā Poutama 2019 is being delivered by Mobius Research & Strategy Limited on behalf of the Commission, as part of the national quality improvement programme for MHA.

Last updated 05/12/2019