Ngā Poutama Oranga Hinengaro 2019: a survey of mental health and addiction consumers, family & whānau experience

The Ngā Poutama consumer, family and whānau experience survey is about the experiences of care and support provided by district health board mental health or addiction (MHA) services.

You can access the survey here:

The survey results will be used to monitor and improve the quality and safety of services and will complement the findings of our staff survey; Ngā Poutama 2018: survey of MHA staff.

The following resources are available about taking part in the survey, including:

  • a privacy impact assessment
  • information about how your privacy is protected
  • a survey flyer
  • a survey poster.

Download these documents below.

For information not contained in the above resources, please contact the Health Quality & Safety Commission’s MHA team at:

Survey results will be shared with the sector and used to support consumer, family and whānau-centred approaches to quality improvement in MHA. Results of the survey will be made widely available, early in 2020. Participation in the survey is voluntary and anonymous. Survey results will not be able to be used to identify people who completed the survey. Survey data will not be linkable to health records or other identifying information.

Ngā Poutama 2019 is being delivered by Mobius Research & Strategy Limited on behalf of the Commission, as part of the national quality improvement programme for MHA.

Last updated 30/08/2019