Ngā Poutama: consumer, family and whānau experience survey

Results are now available from this survey about people’s experiences of care and support provided by district health board (DHB) mental health and addiction (MHA) services. The purpose of the survey is to help providers monitor and improve the quality and safety of services. Results from this survey complement the findings of our 2018 staff survey.

The survey was conducted from September to November 2019. Thank you to the 267 consumers, family and whānau members who participated and to all the DHB staff who supported the fieldwork.

MHA providers are encouraged to reuse the survey questions to support their own quality improvement work.

For more information read our news item about the survey results or read the survey reports and other resources below:

  • One-page summary of national results
  • National report
  • Technical report
  • Questionnaire for consumers
  • Questionnaire for family and whānau members. 

For information not contained above, please contact the Health Quality & Safety Commission’s MHA team by email at

Last updated 23/07/2020