Seclusion is the practice of placing a mental health consumer in a room from which they cannot exit freely.

In mental health and addiction (MHA) services, people who arrive in an acutely distressed state are sometimes put into seclusion as a last resort. Seclusion is traumatic and harmful for consumers, whānau, visitors and health workers alike.

The elimination of seclusion in mental health has been government policy for over a decade.

Zero seclusion: Safety and dignity for all project 

The Zero seclusion: Safety and dignity for all | Aukatia te noho punanga: Noho haumanu, tū rangatira mō te tokomaha project specifically focuses on eliminating seclusion in Aotearoa New Zealand. The project is part of the wider MHA quality improvement programme, funded by district health boards (DHBs).

The zero seclusion project has been underway since early 2019. The Health Quality & Safety Commission’s goal is to continue sector work with DHBs to eliminate seclusion in MHA services.

The zero seclusion team aims to improve the experience of care for consumers by reducing seclusion rates in all acute in consumer MHA settings by 50 percent by 1 June 2022, contributing towards the goal of zero seclusion.

Alternatives to seclusion 

The Commission is supporting DHBs to find other ways to help people in distress, as alternatives to seclusion. This is being done using quality improvement methodology, with different tools being tested.

By using this quality improvement approach, we have learned that effective ways to support people in distress include bringing them into a quiet space, actively listening to their concerns and needs, learning about what happened to them, discovering their triggers and what calms them, offering them food or a drink and involving their whānau early on, and throughout, if the person wishes. Knowing about these approaches means services can support people in distress in positive ways, reducing and eventually eliminating seclusion.

The zero seclusion team is producing cultural and clinical kete to help further support DHBs in this aim, which will be released later this year.

Working collaboratively 

The Commission is working collaboratively with the Ministry of Health, Te Pou and DHB project teams to further reduce, prevent and eliminate seclusion in sustainable, person-centred, safe and evidence-based ways.

Thanks to the work of Te Pou, we have evidence that approaches showing promise include engaging well with the individual and the family and whānau, peer support and sensory modulation, among others.

Further resources


Last updated 12/10/2021