The COVID-19 pandemic brings huge challenges to the delivery of health care in Aotearoa. This page provides useful information to support quality improvement activities during this time. We aim to share insights and initiatives from a variety of sources. 


A repository of what works well during the COVID-19 pandemic (Learning from excellence)

A repository of what works well during the COVID–19 pandemic. The purpose of this site is to share insights and ideas gained from real experience of success/excellence.

Blog: Shewhart works on coronavirus (Associates in Process Improvement)

A quality improvement chart developed by Lloyd Provost has been applied to new cases of COVID-19 by one of our country’s improvement advisors. Discussed with Lloyd, it demonstrates the value of identifying sustainable improvement through statistical charts. See the excel template with instructions on how to use this chart (209KB, xlsx) and the charted Ministry of Health data.

Co-production and co-creation in Bedfordshire (East London Foundation Trust)

The driver diagram was built in partnership with staff across Bedfordshire Community Health Services to reflect what matters to the staff involved in the COVID-19 response.

Expert Q&A with Prof Jason Leitch and Dr Dominique Allwood (ISQua)

Professor Jason Leitch and Dr Dominique Allwood talk about the UK's national response to COVID-19. Key points include system thinking, pace of change in response to the pandemic, how we maintain quality sytems and new and agile ways of thinking.

Informing Emergency Care for COVID-19 patients: The COVID-19 Emergency Department Quality Improvement Project Protocol (Emergency Medicine Australia)

A quality improvement project from Australia which could be adapted for the New Zealand setting. The aim of the project described here is to determine the demographic and clinical predictors of being COVID‐19 positive and requiring intensive respiratory support among patients who present to the emergency department with acute symptoms and/or signs consistent with potential COVID‐19 and undergo testing.

Quality improvement during COVID 19: Understanding your system – the Clozapine Clinics story (East London Foundation Trust)

A story from East London NHS Foundation Trust highlighting how a quality improvement approach supported a key service during COVID-19.

Quality improvement essentials toolkit (IHI: Institute for Healthcare Improvement)

IHI’s quality improvement essentials toolkit includes the tools and templates you need to launch a successful quality improvement project and manage performance improvement.

Unleashing the power of people in IAPT to advance COVID-19 improvement (East London Foundation Trust)

A good illustration of the psychology of change framework which, in this example, transformed all guided self-help therapy services from face-to-face to virtual sessions.

Virtual assessment of residents in aged residential care facilities (Dr Michal Boyd)

Dr Michal Boyd talks about her experience in having to change the way that resident assessments are carried out in a COVID-19 environment. This has required a move from on site and face to face assessments of residents to virtual assessments, and has seen upskilling of the care team, in particular nurses, which she speaks very positively about.

Last updated 11/05/2020