5 Sep 2014 | Partners in Care
A presentation on patient experience was the highlight of a grand round held at Tauranga Hospital on Tuesday (2 September 2014).
Delivered by Cheryl Shearer, Quality and Patient Safety Coordinator at Bay of Plenty District Health Board (DHB), the presentation covered the importance of capturing and understanding patient experience through co-design.
Mrs Shearer and a patient advisor recently completed the Health Quality & Safety Commission's co-design course, and says it has helped her team to refocus care onto the patient and their family/whānau.
"We were taught a number of tools and techniques during the course aimed at driving quality improvement through co-design," says Mrs Shearer.
Approximately 50 staff and two patient advisors attended the grand round, along with Commission Director of Partners in Care, Dr Chris Walsh.
"I was pleased to see so many people there who were interested in learning about the DHB's work in improving patient experience," says Dr Walsh.
"There was a lot of enthusiasm in the room, including from the presenter."
Applications are open for the Commission's 2014–15 co-design course. Further information is available by clicking the link below.