Former Health and Disability Commissioner looks at patients' complaint system

2 May 2011 | Partners in Care

“A unique system that addresses individual complaints and then uses the remedies to improve everyone’s health care.”

ABSTRACT: Since 1996 New Zealand has had a Code of Patients’ Rights enforceable by complaints to an independent ombudsman. Patients are entitled to receive health care of an appropriate standard, to give informed consent, and to complain to a health commissioner about perceived malpractice.

The commissioner investigates and reports on complaints, recommends practice changes by providers, is a gatekeeper to discipline by professional boards, and acts as a public advocate for patient safety. In this paper the current commissioner describes New Zealand’s experience with the patients’ complaints system and discusses the implications for the quality of health care.

See the full article here.

Last updated 19/01/2012