Register now for information sessions on the new consumer engagement QSM

17 Jul 2020 | Partners in Care

The Health Quality & Safety Commission is running two webinars to provide information to the district health board (DHB) staff responsible for implementing the new consumer engagement quality and safety marker (QSM).

The consumer engagement QSM seeks to answer the question ‘What does successful consumer engagement look like, and (how) does it improve the quality and safety of services?’. More detailed information about the QSM can be found on the Commission website.

The reporting requirement for this QSM can be found in the Ministry of Health’s 2020/21 DHB Annual Plan and Planning Priorities Guidance. DHBs are expected to participate in the QSM for consumer engagement by:

  • setting up a governance group (or an oversight group) of staff and consumers to guide implementation of the marker
  • submitting local data via an online form using the SURE framework as a guide
  • reporting against the framework at least annually by quarter 3.

The first webinar is available to view on demand. Please click here to register to view.

The second webinar will be held on 7 October 2020 from 11am–12pm.
Please click here to register.

More information about this upcoming webinar is available by downloading the programme (553KB, docx).

Separate Zoom sessions have been set up for consumer council chairs and/or their deputies to further outline what the QSM aims to achieve.

Our speakers

Waitematā DHB

  • David Price, director of patient experience
  • DJ Adams, consumer council representative

Counties Manukau DHB

  • Jo Rankine, patient experience lead
  • Rosalie Glynn, chair, CM Health consumer council

Waikato DHB

  • Christine Chandler, consumer engagement manager
  • JJ Cootes, consumer council and Te Tiriti o Waitangi advisor

Canterbury DHB

  • Irena de Rooy, quality and patient safety manager 
  • Roxanne McKerras, nurse coordinator, corporate quality and patient safety team
  • Sue Le Mesurier, disability representative, consumer council

Facilitated by Dr Lynne Maher, improvement & innovation clinical director, Counties Manukau DHB

For more information email

Last updated 15/09/2020