17 Jul 2020 | Partners in Care
The Health Quality & Safety Commission is running two webinars to provide information to the district health board (DHB) staff responsible for implementing the new consumer engagement quality and safety marker (QSM).
The consumer engagement QSM seeks to answer the question ‘What does successful consumer engagement look like, and (how) does it improve the quality and safety of services?’. More detailed information about the QSM can be found on the Commission website.
The reporting requirement for this QSM can be found in the Ministry of Health’s 2020/21 DHB Annual Plan and Planning Priorities Guidance. DHBs are expected to participate in the QSM for consumer engagement by:
The first webinar is available to view on demand. Please click here to register to view.
The second webinar will be held on 7 October 2020 from 11am–12pm.
Please click here to register.
More information about this upcoming webinar is available by downloading the programme (553KB, docx).
Separate Zoom sessions have been set up for consumer council chairs and/or their deputies to further outline what the QSM aims to achieve.
Counties Manukau DHB
Facilitated by Dr Lynne Maher, improvement & innovation clinical director, Counties Manukau DHB
For more information email QSM@hqsc.govt.nz.