17 Jan 2013 | Partners in Care
Patient experience is increasingly recognised as one of the three pillars of quality in health care alongside clinical effectiveness and patient safety. In the NHS, the measurement of patient experience data to identify strengths and weaknesses of health care delivery, drive-quality improvement, inform commissioning and promote patient choice is now mandatory. In addition to data on harm avoidance or success rates for treatments, providers are now assessed on aspects of care such as dignity and respect, compassion and involvement in care decisions. In England, these data are published in Quality Accounts and the Commissioning for Quality and Innovation payment framework which makes a proportion of care providers’ income conditional on the improvement in this domain
This systematic study, reported in the British Medical Journal (BMJ), explores evidence on the links between patient experience and clinical safety and effectiveness outcomes. It was conducted in a wide range of settings including hospitals and primary care centres, and included a wide range of demographic and age groups.