Engaging with consumers: a guide for district health boards

30 Jun 2015 | Partners in Care

This resource is a practical guide to help New Zealand district health boards, and the health and disability services they fund, to engage better with consumers. It covers consumer engagement in the design and delivery of services, as well as the development of policy and governance procedures.

The guide provides evidence about consumer engagement – both nationally and internationally, shares the successes and learnings of New Zealand providers about how they engage with consumers, and promotes good practice throughout the health and disability sector. 

Additional reading and useful links for the guide are available here.

Hard copies of the guide are available by emailing info@hqsc.govt.nz.

Last updated 24/10/2021