The Commission has produced a number of videos of consumers, including the stories of our current and former consumer network representatives. Use the links below to access the videos.
Click on the portraits to view consumer videos about consumer engagement.
|Health literacy: Mary Roberts talks about health literacy in pharmacies|
|Consumer engagement: Partners in care framework|
|Hand hygiene: Clinicians talk about the importance of hand hygiene|
|Health literacy: Kathy Maxwell: Health literacy at Hillpark Pharmacy|
|Health literacy: Catherine Keenan: Health literacy in action|
|Opening address: Dr Janice Wilson|
|Presentation: Richard Hamblin discusses quality and safety indicators|
|Presentation: Hilary Boyd talks about co-design|
|Presentation: Janine Bycroft talks about patient portals|
|Presentation: Dr Lynne Lane presents the real-time feedback project|
|Presentation: Rowena Mortimer talks about being a consumer representative|
|Presentation: Nick White & Ruth Wickens present on consumer/provider co-design|
|Presentation: Graeme Norton discusses putting consumers at the centre of health care decision-making|
|Closing address: Leanne Te Karu|
"These videos, a series from the Health Quality & Safety Commission, are of Māori telling their stories about engaging with health care services.
The korero range from individuals that have received treatment themselves through to people that have supported their loved ones through their treatment for a health condition.
All of the participants work within a Māori health service so their perspective encompasses a Māori world view both as a consumer and provider of services. The taonga they have shared is considered a gift to us all working in health."
Dianne Wepa, Senior Clinical Workforce Coordinator – Maori Health
Scroll to the bottom of the page to see the videos.
Glossary of terms
Hinengaro: mind; heart, conscience
Iwi: tribe; people
Kaitakawaenga: Maori liaison
Kaumatua: male elder
Kaupapa: rule; basic idea; foundation
Korero: speaking; dialogue
Kuia: woman elder
Marae: meeting house
Mawehe: be separated
Mihi: greet; admire
Paepae: orators; bench
Tinana: body, trunk
Waiata: song or chant often following a speech
Whakamoemiti: prayers to give thanks
Whakapapa: genealogy; lineage; descent