PSW 2017 in the community
See what happened during Patient Safety Week around New Zealand in 2017 at:
- Counties Manukau Health
- Auckland DHB
- Waitemata DHB
- Midcentral DHB
- Taranaki DHB
- Whanganui DHB
- South Canterbury DHB
- Hawke's Bay DHB
- Gillies Hospital, Auckland
- The Dispensary, Christchurch
- Grace Hospital, Tauranga
Contact us if you would like your initiatives shared here.
- CMH PSW 2017 poster in four languages (English, Māori, Samoan, Tongan)
- CMH PSW 2017 poster in three languages (English, Mandarin, Hindi)
- CMH PSW 2017 poster for internal competition
- Preparation of staff for PSW: competition, crossword, resources, visits from patient safety team, refresh of AI2DET communication tool
- Pharmacist in public area to answer patients' questions
- Patient safety grand round
- Poster board/desk, with posters, PILs, yellow cards, and other information, manned with pharmacist or nurse at peak times Monday-Friday
- Quiz on ‘Med Safety’ on desk with prizes
- Loop video on large screen in main thoroughfare atrium with quiz question and other medicine safety information
- Best ward display competitions with posters and leaflets on wards and units
- Information in online newsletter
- Screensavers on every screen, starting a couple of weeks before
- Stickers to be given to every member of staff on wards
- Poster board outside out-patient pharmacy
- Selfie competition
- Good examples of prescribing on wards (competition)
- Bags with logos
- WDHB PSW 2017 tray mat (also available in public areas as take-home resource)
- WDHB PSW 2017 screensaver (three images run on a loop)
- Launch of our new patient safety film
Grand Round two weeks before PSW, covering
Informed choice andimportance of communication on medications and their side effects (patient story and experience)
- Integration (case study from clinical leader)
- Reconciliation (case study from anaesthetist)
- Stands with take away information for the public (see attached pictures) at North Shore and Waitakere Hospitals
- International speaker (see attached flyer)
- A presentation on Medication Safety for a Waitemata DHB consumer group
- New Medication Safety cards – available in English, Chinese and Korean. Also being translated by our Maori and Pacifica teams
- Use of ‘Happy or Not’ terminals for the month of November asking the question ‘How comfortable do you feel asking staff questions about your medicines?’ to understand the consumers viewpoint
Midcentral DHB had a successful Patient safety week, with a range of activities and promotions through the week. One activity was the photo competition, with the pharmacy character named 'Casper the Capsule'.
- Dispose of Medications Properly (DUMP) campaign promo poster for community pharmacies
- DUMP campaign magnet for patients in inpatient wards during PSW (management walk-around)
- Patient discharge flyer for all patients during PSW week and potentially ongoing
- PSW quiz (for main foyer etc. during PSW) and take-home flyer with quiz solutions/info (to be given after quiz entry is received)
Patient Safety Week – Whanganui Medication Safety Promotion with Pak’nSave Supermarket
Supermarkets are an important part of the medicines supply chain that facilitate affordable and easy access to general sales and complementary medicines and supplements.
Last week during Patient Safety Week, Whanganui PHO-based Clinical Advisory Pharmacists partnered with the local Pak’nSave Supermarket to promote medication safety.
This involved having the pharmacists stationed in the health and beauty aisle near the medicines displays, engaging with customers selecting medicines and delivering medication safety messages and answering questions. The promotional paper bags were given out with medicines safety brochures to consumers who were encouraged to use the bags to return unwanted, unused and expired medication to community pharmacies.
Over the five days spent in-store, we engaged with over 200 individuals, couples and parents with children.
Several themes emerged from discussions including; the relatively higher cost of accessing medicines through the health system compared with supermarket and the gaps in health literacy relating to medicines and safety.
We were able to deliver medication safety messages and advice to consumers who indicated they do not normally engage with health services.
As part of Patient Safety Week, the Health Navigator website has created a number of topics around medication safety
- Questions to ask about your medicines
- Medicines – when can problems occur
- Medicines – safety tips
- Taking many medicines – polypharmacy
- Medicines – a guide for older adults
- Side effects of medicines
- Difficulty swallowing medicines
- Medicines and driving
- Tips to remember to take your medicines
- A press release about Patient Safety Week 2017
- IV medication - Back to Basics poster
- 5+3 Rights of medication administration - Back to Basics poster
- A lanyard card on the 3 steps to better health literacy – as taken from the HQSC booklet
- A medicines information sheet for patients to fill in – this is our version of a patient-focused brochure on medication safety.
- A mindful medication information and colouring book for paediatrics including pencils.
- Table cards for our public and staff café
- Competition for staff
- Email signature
- Quiz (questions)
- Quiz (answers)
- Quiz reference document: Medication management post discharge: whose job is it anyway?
- Quiz reference document: Medication reconciliation challenges at discharge from hospital using an electronic medication management system and electronic discharge summaries
- Window display
- Ask patients the three questions of the campaign
- Using the free paper bags and stickers, particularly the Hindi stickers.
- A pharmacist talk at Maryville Courts retirement complex, about basic safety concepts, returning unused medicines, and asking questions. Any unused medicines will be assessed for Medical Aid Abroad
- Discharge medication information sheet for the patient
- Review of a medication safety process taken during the year, hoping to roll it out in Jan 2018
- A reminder poster on the correct administration in all drug rooms
- Communications: In the staff weekly newsletter, Health news (community newsletter), intranet, internet, Facebook, Health TV, Giggle TV and cinema advertising
- Resources: Individualised posters to clinical areas using in-patient experience survey feedback, thank you cards, fridge magnets, TV / cinema advertisement, pens, E signature
- Walking the talk
- Quiz time ICU Quiz with a chocolate fish prize.