• Build rapport/whakawhanaungatanga with the person – for more information about how to do this, see the serious illness conversations reference guide for health care professionals.
  • Acknowledge how this is difficult but it is important. If you are not face to face, acknowledge that this is not ideal.
  • Work through the Serious Illness Conversation Guide, stick to the order of the conversation prompts and, where possible, use the words in the guide to:
    • check their understanding of the situation
    • clarify any misunderstandings
    • share the prognosis
    • allow the person and/or their whānau the opportunity and space to respond, acknowledge their emotions, pause…
    • explore what the patient's/resident's priorities and worries are
    • summarise what you heard and shared
    • share a recommendation or propose a plan.
Related resources

Last updated 15/05/2020