Talking to whānau about the COVID-19 diagnosis and what that might mean for their whānau member

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Prepare
  • If possible, get the patient’s/resident’s consent to talk with whānau.
  • Determine whether the patient/resident has any capacity to participate in the conversation. Plan to include the patient/resident as much as is possible.
  • Read through the patient’s/resident’s notes, check if they have an advance care plan or advance directive, identify something that will help you quickly build rapport/whakawhanaungatanga with the whānau, something to share about the care the patient/resident is receiving.
  • Determine the impact this might have on the patient’s current and future health.
  • Consider what future treatments may or may not be offered.
Talk
  • Connect with the whānau, share something about how we are caring for their whānau member.
  • Use the Whānau COVID-19 Serious Illness Conversation Guide to share the prognosis and gather information.
Document
  • Use the shared goals of care form to capture the keys points of the conversation and any goals of care.
  • Ensure you note that information was gathered from whānau, not directly from the patient.
Use
  • Share the plan with the whānau.
  • If the plan is not related to immediate decision-making, ensure the documentation is readily available to others.
Relevant resources

Last updated 14/05/2020