Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers

The latest quality and safety marker (QSM) results are available on the left-hand menu. Click the quarter you would like to view and use the anchors at the top of the page to navigate to the programme of interest.
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
Ngā taupānga

Subscribed apps

A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Wāhi whakawhiti kōrero hauora

Consumer health forum Aotearoa

A forum for consumers and whānau to have a voice at every level of the health system.
Ngā tikanga mō ngā whāinga

Draft code of expectations

The Commission is developing and welcoming feedback on a code of expectations which will set how health and disability service providers and organisations will involve and work effectively in partnership with consumers and whānau.
Mōhiohio hei hono ki ngā kiritaki

Info for engaging consumers

Information and resources to help the health sector engage consumers and whānau in their work.
Ngā kōrero me ngā whitiata

Consumer stories & videos

A video collection of consumer stories, in their own words.
Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer engagement looks like and how it improves the quality and safety of services.
Ngā hononga hauora rite tahi

Health equity links

Examples of strategies helping address inequities in the New Zealand health sector.
Pitopito kōrero mā ngā kiritaki

Consumer hub news and events

Consumer hub news and events for consumer and whānau.

Whakangungu

Training

There are a number of online and face-to-face training resources for clinicians to increase their knowledge about advance care planning, explore their biases, understand the legal framework for medical decision-making, improve their clinical communication skills and to effectively document conversations and plans.

Online modules

The following modules are available to complete online:

Learning and education modules on understanding bias in health care (three modules)
Level 1 advance care planning (four modules)
Serious Illness Conversation Guide (SICG) introduction
Legal framework for medical decision-making
Shared goals of care for hospital admissions
One hour SICG training video and supporting webinars
SICG and shared goals of care for ARC

District health board classroom training

Refer to the interactive map for your local district health board contact.

L1A advance care planning workshop: a comprehensive one-day workshop covering the benefits of ACP, the legal framework with case studies, communication skills and practice, and documentation practice.
SICG three-hour workshop: a role-play based workshop which helps clinicians build their confidence to use the guide in ACP and shared goals of care discussions.

National training

Please contact the Health Quality & Safety Commission for more information on national training sessions. Email us at acp@hqsc.govt.nz.

L1A train-the-trainer two-day course
SICG train-the-trainer one-day course

Related resources

Resource: Advance care planning training manual (June 2021)

Resource: Learning and education modules on understanding bias in health care (three modules)

Link: Level 1 advance care planning (four modules)

Page: Serious Illness Conversation Guide (SICG) introduction

Page: Legal framework for medical decision-making

Link: Shared goals of care for hospital admissions module

Resource: Serious illness conversations: reference guide for health care professionals

Page: One-hour SICG training video and supporting webinars

Page: SICG and SGOC for ARC

Page: DHB-specific contacts and process for recording advance care plans

Last updated: 13th December 2021