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We can learn a great deal from adaptations made by the health and disability sector during the COVID pandemic, and through learning, provide better, more equitable and accessible services and be better prepared for future challenges.

The adaptations made by organisations have varied, from hygiene care packages and kai parcels to embracing telemedicine. Many are being evaluated to be retained rather than returning to ‘how it was before’; others have been less successful, but we can still learn from them by understanding the context and barriers involved.

Sharing stories is one way to share knowledge and understanding. The resources included here have been curated and approved for sharing. We will add to them over time.

If you know of other stories that could be considered for inclusion, please email with COVID-19 in the subject line.

Kaupapa Māori approaches to responding to COVID-19

Aotearoa New Zealand’s resilient health care during COVID-19 (article series by the Commission in partnership with providers):

Other resources

Last updated: 25th February, 2022