The Health Quality & Safety Commission is driving improvement in the safety and quality of New Zealand’s health care through the national patient safety campaign Open for better care.
The quality and safety markers (QSMs) will help us evaluate the success of the campaign and determine whether the desired changes in practice and reductions in harm and cost have occurred.
The QSMs are sets of related indicators concentrating on the four areas of harm covered by the campaign:
The process measures show whether the desired changes in practice have occurred at a local level (eg, giving older patients a falls risk assessment and developing a care plan for them). The outcome measures focus on harm and cost that can be avoided. Process markers at the district health board (DHB) level show the actual level of performance, compared with a threshold for expected performance.
The markers chosen are processes that should be undertaken nearly all the time, so the threshold is set at 90 percent in most cases. Outcome measures are shown at a national level, to estimate the size of the problem that the campaign is addressing. The markers set the following thresholds for DHBs' use of interventions and practices known to reduce patient harm:
For the first time in the January – March 2015 quarter we report the baseline of a new set of QSMs relating to medication reconciliation (eMR). These relate to the implementation of eMR in DHB hospitals. The markers are:
By tracking the change in practice over time, we can measure the impact of the campaign.
The QSMs were developed in partnership with DHBs, all of which commented on early designs for the measures, which resulted in an improved set of markers. Quality and safety marker results are available by using the left-hand menu.