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23 Jul 2019
New resource for progressing consumer engagement in primary care
The Health Quality & Safety Commission has launched a new resource to support primary care providers, alliances, and primary health care organisations (PHOs) to progress consumer engagement in primary care.
Partners in Care
22 Jul 2019
New guide supports people with disabilities through the United Nations complaints process
Consumer network member, Martine Abel-Williamson attended the launch of a new guide last month, which aims to help people with a disability navigate the process of making a complaint to the United Nations.
Partners in Care
19 Jul 2019
Nudges to improve patient experience
Using insights from behavioural science, the Health Quality & Safety Commission worked with Ogilvy and Nelson Marlborough, Northland and Waikato district health boards (DHBs) to develop ‘nudges’.
Partners in Care Patient experience
17 Apr 2019
Supporting whānau through trauma – Te Rina’s story
A powerful and moving speech from Te Rina Ruru was the focus of a grand round at Bay of Plenty District Health Board last week.
Partners in Care
08 Mar 2019
New resource aims to improve communication with patients living with disabilities
Bay of Plenty District Health Board (DHB) recently launched a booklet and online training course designed to improve the way staff communicate with patients living with disabilities (tāngata whaikaha).
Partners in Care
28 Nov 2018
Using 'nudges' to co-design improvements in patient care
The Partners in Care and medication safety teams have been working with Ogilvy, to develop low-cost interventions called 'nudges' to improve the lower-scoring areas of the national adult inpatient experience survey.
Partners in Care
07 Nov 2018
Consumer network creates links with Health Consumer Advisory Service
The Health Consumer Advisory Service presented at the Health Quality & Safety Commission's Partners in Care consumer network meeting last month.
Partners in Care
29 Oct 2018
Consumer council meetings spark knowledge transfer and collaboration
Over the past few weeks, our Partners in Care team was invited to meet with some of the district health board’s consumer councils to talk about the Commission’s consumer engagement work.
Partners in Care
29 Aug 2018
Co-design projects feature at Bay of Plenty DHB grand round
The Health Quality & Safety Commission’s Partners in Care programme team were invited to attend a consumer-focused grand round at Bay of Plenty District Health Board on 21 August.
Partners in Care
14 Aug 2018
Commission offers ‘train-the-trainer’ workshops for consumer representatives and providers
The Health Quality & Safety Commission is offering ‘train-the-trainer’ workshops to consumers and providers in the health and disability sector. The purpose of the training is to better prepare consumers (and their family and whānau)...
Partners in Care