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Code of expectations for health entities’ engagement with consumers and whānau Te tikanga mō te mahi tahi a ngā hinonga hauora ki ngā kiritaki me ngā whānau

Healthy Futures (Pae Ora) Amendment Bill

Following the passing of The Healthy Futures (Pae Ora) Amendment Bill on 2 July 2026, we will review and update the Code to ensure it aligns with the Act 2026 (Healthy Futures Act).

As part of the review we will work with stakeholders and provide opportunities for people to give feedback before an updated Code is finalised.

Our goal is to keep the Code a meaningful and practical resource for supporting positive experiences and behaviours across the health system. 

The code of expectations for health entities’ engagement with consumers and whānau (the code) sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

This code does not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights). The Code of Rights specifies important rights that providers must uphold when delivering services directly to consumers, and the code of expectations sets requirements for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

The revised code of expectations will be available in a variety of formats.

This code of expectations will be updated

Published: 23 Jun 2022 Modified: 3 Jul 2026