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Te tikanga mō te mahi tahi a ngā hinonga hauora ki ngā kiritaki me ngā whānau

Code of expectations for health entities’ engagement with consumers and whānau

The code of expectations for health entities’ engagement with consumers and whānau (the code) sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

This code is required by the Pae Ora (Healthy Futures) Act 2022 and is underpinned by the health sector principles. All health entities must act in accordance with the code and are required to report annually on how the code has been applied.

The health sector principles incorporate Te Tiriti o Waitangi (the Treaty of Waitangi) principles identified by the Waitangi Tribunal in its Hauora Inquiry. These include the principles of tino rangatiratanga (self-determination), ōritetanga (equity), whakamaru (active protection), kōwhiringa (options) and pātuitanga (partnership).[1]

This code does not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights).[2] The Code of Rights specifies important rights that providers must uphold when delivering services directly to consumers, and the code of expectations sets requirements for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

You can read the full code of expectations in a variety of formats here.

These will also soon be available in  Samoan, Tongan, Cook Islands Māori, Tokelauan, Tuvaluan, Niuean, Rotuman, Fijian, Kiribati, Hindi and Chinese Simplified, as well as in audio, braille, New Zealand Sign Language and Easy Read. 

References

[1] Principles described in: Waitangi Tribunal. 2019. Hauora: Report on Stage One of the Health Services and Outcomes Kaupapa Inquiry (Wai 2575). URL: https://waitangitribunal.govt.nz/inquiries/kaupapa-inquiries/health-services-and-outcomes-inquiry. (Accessed 12 April 2022.)

[2] Health and Disability Commissioner. 1996. Code of Health and Disability Services Consumers' Rights. Wellington: Health and Disability Commissioner. URL: www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/. (Accessed 12 April 2022.)

Frequently asked questions

Last updated: 12th October, 2022