Code of expectations for health entities’ engagement with consumers and whānau Te tikanga mō te mahi tahi a ngā hinonga hauora ki ngā kiritaki me ngā whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
The code is changing
Changes to the Healthy Futures (Pae Ora) Act 2022 require the Commission to develop a new Code for consumer and whānau engagement in the health sector.
The new Code will reflect the updated legislation and continue to support meaningful engagement with consumers and whānau across the health system.
Developing the new code
From September until November 2026, we’ll be engaging with health entities and consumer networks across the country to develop the new Code.
We expect to release it in April 2027.
More information
We’ll keep this page updated as work progresses. If you have any questions, please email us: TheCode@hqsc.govt.nz.
