Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers

The latest quality and safety marker (QSM) results are available on the left-hand menu. Click the quarter you would like to view and use the anchors at the top of the page to navigate to the programme of interest.
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
Ngā taupānga

Subscribed apps

A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Wāhi whakawhiti kōrero hauora

Consumer health forum Aotearoa

A forum for consumers and whānau to have a voice at every level of the health system.
Ngā tikanga mō ngā whāinga

Draft code of expectations

The Commission is developing and welcoming feedback on a code of expectations which will set how health and disability service providers and organisations will involve and work effectively in partnership with consumers and whānau.
Mōhiohio hei hono ki ngā kiritaki

Info for engaging consumers

Information and resources to help the health sector engage consumers and whānau in their work.
Ngā kōrero me ngā whitiata

Consumer stories & videos

A video collection of consumer stories, in their own words.
Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer engagement looks like and how it improves the quality and safety of services.
Ngā hononga hauora rite tahi

Health equity links

Examples of strategies helping address inequities in the New Zealand health sector.
Pitopito kōrero mā ngā kiritaki

Consumer hub news and events

Consumer hub news and events for consumer and whānau.

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Safe Surgery NZ

Te poka haumaru Aotearoa

Safe Surgery NZ

Safe Surgery was a national programme led by the Commission and focused on making surgery safer for patients by working to improve teamwork and communication in the operating theatre.

Mō mātou

About Us

Kete hāparapara

Surgical briefing toolkit 2019

Hāpai ake te toiora

Open for better care campaign

Ngā kaupapa

Projects

Ngā korero ki Safe Surgery NZ

Safe Surgery NZ news

Ngā pātai ki Safe Surgery NZ

Safe Surgery NZ events

Ngā rauemi ki Safe Surgery NZ

Safe Surgery NZ resources

Pito kōrero hou tonu

Latest news

Surgical briefing awareness campaign a big success
Safe Surgery NZ

28 Jun 2019

Over 60 surgical teams across New Zealand participated in surgical briefing awareness day yesterday.
Successful Safe Surgery NZ programme finishes
Safe Surgery NZ

12 Aug 2021

The Health Quality & Safety Commission-led Safe Surgery NZ programme, which has greatly improved the way surgical operations are performed in Aotearoa New Zealand, finished in July 2021. This article looks at the achievements of the programme.
NZ surgical safety culture continues to improve
Safe Surgery NZ

10 Sep 2019

A third national survey of district health board (DHB) surgical staff shows that in most instances people work together as a well-coordinated team.

Ngā rauemi

Featured resources

Surgical checklist video: sign in

This video outlines step one of the World Health Organization's surgical safety checklist – sign in.

Surgical checklist video: time out

This video outlines step two of the World Health Organization's surgical safety checklist – time out.

Surgical checklist video: sign out

This video outlines step three of the World Health Organization's surgical safety checklist – sign out.

Safe Surgery NZ teamwork & communication video 4: Briefing

Video 4 in the teamwork and communication roll-out.

Safe Surgery NZ teamwork & communication video 5: Debriefing

Video 5 in the teamwork and communication roll-out.

Safe Surgery NZ teamwork & communication video 6: Interview 1

Video 6 in the teamwork and communication roll-out.

Safe Surgery NZ teamwork & communication video 7: Interview 2

Video 7 in the teamwork and communication roll-out

Safe Surgery NZ teamwork & communication video 8: Interview 3

Video 8 in the teamwork and communication roll-out.

Latest resources

Information about the Safe Surgery NZ programme quality and safety marker

Safer surgery journal articles (long and short versions, updated August 2021)

Improving surgical teamwork and communication: A guide to preparing and implementing

View more