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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Hoahoa tahi me ngā kiritaki, ngā whānau me ngā hapori

Co-designing with consumers, whānau and communities

This page has information, resources and practical advice about engagement and co-design to support implementation of the code of expectations for health entities' engagement with consumers and whānau.

What do we mean by co-design?

Co-design is a term used widely in Aotearoa New Zealand to describe the involvement of people in the design of health-related processes, services, information, models of care, strategies, environments and policies that impact them. It may also be called participatory approaches, co-creation and co-production, each of which can be interpreted slightly differently.

Co-design intentionally brings consumers, whānau, communities and staff together to understand their experiences and gather their ideas for improving the health system and achieving more equitable health outcomes for all New Zealanders.

‘Co-designing with consumers, whānau and communities so there is collective development of organisational priorities, processes and evaluation, and consumers, whānau and communities are involved at all levels.’

– The code of expectations for health entities’ engagement with consumers and whānau

Find out more


Further reading

If you have feedback on the implementation guide, you can get in touch here

Page last updated: June 2023