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24 Nov 2019
Blog: Consumer engagement ‘explained like never before’
Gary Sutcliffe is a coordinator at the Health Consumer Advisory Service and a former member of the Health Quality & Safety Commission’s consumer network.
Partners in Care
13 Nov 2019
Blog: ‘Authentic’ co-design – what is it and how do we do it?
Co-design is rapidly becoming an essential part of quality and improvement in health and care services internationally.
Partners in Care
25 Oct 2019
Camp Unity connects families and whānau impacted by traumatic brain injury
Camp Unity is a two-day event which brings together families and whānau, including parents, children and guardians affected by traumatic brain injury. The 2019 camp was held from 11–13 October in Rotorua.
Partners in Care
08 Aug 2019
Ngā paerewa pairuri tāngata | Standards for palliative care
In May, Hospice New Zealand launched the Standards for Palliative Care (Fourth Edition) 2019 after an extensive consultation and review process involving all hospices services in New Zealand.
Partners in Care
23 Jul 2019
New resource for progressing consumer engagement in primary care
The Health Quality & Safety Commission has launched a new resource to support primary care providers, alliances, and primary health care organisations (PHOs) to progress consumer engagement in primary care.
Partners in Care
22 Jul 2019
New guide supports people with disabilities through the United Nations complaints process
Consumer network member, Martine Abel-Williamson attended the launch of a new guide last month, which aims to help people with a disability navigate the process of making a complaint to the United Nations.
Partners in Care
19 Jul 2019
Nudges to improve patient experience
Using insights from behavioural science, the Health Quality & Safety Commission worked with Ogilvy and Nelson Marlborough, Northland and Waikato district health boards (DHBs) to develop ‘nudges’.
Patient experience Partners in Care
17 Apr 2019
Supporting whānau through trauma – Te Rina’s story
A powerful and moving speech from Te Rina Ruru was the focus of a grand round at Bay of Plenty District Health Board last week.
Partners in Care
08 Mar 2019
New resource aims to improve communication with patients living with disabilities
Bay of Plenty District Health Board (DHB) recently launched a booklet and online training course designed to improve the way staff communicate with patients living with disabilities (tāngata whaikaha).
Partners in Care
28 Nov 2018
Using 'nudges' to co-design improvements in patient care
The Partners in Care and medication safety teams have been working with Ogilvy, to develop low-cost interventions called 'nudges' to improve the lower-scoring areas of the national adult inpatient experience survey.
Partners in Care