What matters most to consumers and their whānau should be at the centre of care planning and delivery. These pages provide staff working in health care with the tools, training and support to develop the skills, confidence and systems to achieve this goal.
Evidence shows consumers and their whānau want open, honest communication from their health care team, but receive this to varying degrees. We can support consumers to make better treatment and care choices by including what is important to them, their values, preferences and goals into the decision-making process. Advance care planning is one way we can do that.