The Adverse Events Learning Programme aims to improve consumer safety by supporting organisations to report, review and learn from adverse events that occur in health and disability services. The role of the Programme is to promote a nationally consistent approach to reporting, review and learning and to share lessons learned nationally and across the health and disability sector.

Adverse events are events with negative reactions or results that are unintended, unexpected or unplanned (often referred to as ‘incidents’ or ‘reportable events’). In practice adverse events are most often understood as events which result in harm to a consumer.

Reporting, review and learning from adverse events helps improve consumer safety.

Featured news or publications

New film focuses on healing and learning from health care harm

14 Sep 2021, Adverse Events

A new film, Pou hihiri, Pou o te aroha | Healing and learning from harm, features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event occurs in health care.

Pou hihiri, Pou o te aroha | Healing and learning from harm

1 Sep 2021, Adverse Events

Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Health Quality & Safety

Programme related news

Adverse events reports for quarters 1, 2 and 3 of 2020/21 released

27 May 2021, Adverse Events

Each year the Health Quality & Safety Commission collects information about adverse events that occur in hospitals and other health care providers and reports on the findings. This is the data for quarter one, two and three of 2020/2021.