These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:

  • patient experience
  • meeting the cultural needs of Māori patients and their whānau
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.

Course fees*


Commodore Airport Hotel,
449 Memorial Ave, Burnside, Christchurch 

24–25 June 2019

Earlybird (until 7 June): $522 + GST

Standard (from 8 June): $587 + GST

Download here 
Register here

* Course fees include course materials, morning tea, lunch and afternoon tea for two days.


Limited premium level rooms at the Commodore Airport Hotel will be held for workshop attendees (pay direct basis) on nights 23 and 24 June, at a rate of $231.75 including GST (per room, per night).

To book, contact reservations at or phone
(03) 358 8129 and quote ‘7151777’ for the negotiated rate.

Further information

Contact Jess Bilton at if you have any questions about these workshops.


Last updated 15/05/2019