The workshops are relevant to all health sector staff that undertake reviews on serious adverse events, and would like to understand and master the essential components of a high-quality review. The workshops cover:

  • patient experience
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes (London Protocol and root cause analysis)
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.
Course fees*

Waipuna Hotel and Conference Centre
58 Waipuna Rd, Mount Wellington, Auckland

2-3 October

Earlybird (until 31 July): $522 + GST
Standard (from 1 August): $587 + GST

Coming soon Sold out;
waitlist available - please email to join.

* Course fees include course materials, morning tea, lunch and afternoon tea for two days.


Rooms at the Waipuna Hotel and Conference Centre will be held for workshop attendees (pay direct basis) at a rate of $147 plus GST, per room. Contact reservations at or phone (09) 526 3003 and quote 'HEAL1018' for the reduced rate.

Further information

Contact if you have any questions about these workshops.

Last updated 15/08/2018