These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:

  • patient experience
  • meeting the cultural needs of Māori patients and their whānau
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.

Dates (Participants are required to attend both sessions)
Course fees*

Virtual (online) 


29 April 2021, 12-2pm (induction session)

27 May 2021, 8.45am-4pm (workshop)

This workshop is full and registrations are closed. Future workshop dates will be announced shortly.

$100 + GST per person

* Course fees include course materials, and access to the live virtual workshop platform.

After you register, you will receive a confirmation email containing detailed instructions for accessing the online workshop and the resources required to fully participate.

Further information

Contact Jess Bilton at if you have any questions about these workshops.


Last updated 05/02/2021