These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:

  • patient experience
  • meeting the cultural needs of Māori patients and their whānau
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.

Course fees*

Copthorne Hotel
Oriental Bay

3 – 4 March 2020

Register here

Download programme here

Earlybird: $522 + GST
(until 7 Feb 20)

Standard: $587 + GST
(from 7 Feb 20)


Venue to be confirmed

June 2020

Date and programme to be confirmed

Earlybird: $522 + GST 

Standard: $587 + GST

* Course fees include course materials, morning tea, lunch and afternoon tea for two days.

Further information

Contact Jess Bilton at if you have any questions about these workshops.


Last updated 21/01/2020