The workshops are relevant to all health sector staff that undertake reviews on serious adverse events, and would like to understand and master the essential components of a high-quality review. The workshops cover:

  • patient experience
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes (London Protocol and root cause analysis)
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.
Course fees*

Waipuna Hotel and Conference Centre
58 Waipuna Rd, Mount Wellington, Auckland

27–28 March 2019

Earlybird (until 25 Feb): $522 + GST

Standard (from 26 Feb): $587 + GST

Download here Register here

* Course fees include course materials, morning tea, lunch and afternoon tea for two days.


Limited rooms at the Waipuna Hotel and Conference Centre will be held for workshop attendees (pay direct basis) at a rate of $199 including GST, per room. Contact reservations at or phone (09) 526 3003 and quote 'HEAL0319' for the negotiated rate.

Further information

Contact if you have any questions about these workshops.

Last updated 20/02/2019