These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:

  • patient experience
  • meeting the cultural needs of Māori patients and their whānau
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.

Dates (participants are required to attend both sessions)
Course fees*

Virtual (online)

30 September 2020, 12-2pm (induction session)


28 October 2020, 9am-4.30pm (workshop)

$100 + GST per person

This workshop is fully booked. More dates will be confirmed shortly.

* Course fees include course materials, and access to the live virtual workshop platform.

After you register, you will receive a confirmation email containing detailed instructions for accessing the online workshop and the resources required to fully participate.

Further information

Contact Jess Bilton at if you have any questions about these workshops.


Last updated 02/09/2020