These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:

  • patient experience
  • meeting the cultural needs of Māori patients and their whānau
  • open communication
  • human factors
  • the effect of adverse events on staff
  • just culture
  • incident review processes
  • crafting and implementing useful recommendations
  • learning from investigation reports and influencing your organisation.

Course fees*


September 2020 
Date to be advised

Earlybird: $522 + GST 

Standard: $587 + GST


December 2020
Date to be advised

Earlybird: $522 + GST 

Standard: $587 + GST

* Course fees include course materials, morning tea, lunch and afternoon tea for two days.

Further information

Contact Jess Bilton at if you have any questions about these workshops.


Last updated 17/03/2020