We are currently updating all of our survey documentation to reflect a change in the survey provider and the data collection and reporting systems. These will be available on this website in due course.


COVID-19 update: The New Zealand Patient Experience Survey was paused in May 2020 due to COVID-19. The Commission will run a one-off survey (from 22 June–12 July) to explore patient experience of care during COVID-19.

Patient experience is a vital but complex area.

Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centred care have been linked to improved health, clinical, financial, service and satisfaction outcomes.

The Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.

In June-July 2020, the Commission is running a one-off survey to explore patient experience of care during COVID-19.

nursing homeAdult inpatient experience survey

The adult inpatient survey covers four key domains of hospital inpatient experience: communication, partnership, co-ordination and physical and emotional needs. Every three months, a national selection of adult patients from all district health boards (DHBs) who spent at least one night in hospital are invited to take part.

Adult primary care patient experience survey

The primary care patient experience survey provides information about what patients’ experience in primary care is like and how their overall care is managed between their general practice and other parts of the health system. Every three months, a national selection of adult patients enrolled with and seen by participating general practices are invited to take part.

COVID-19 patient experience survey

The COVID-19 pandemic has changed the way health care in New Zealand has been delivered. The COVID-19 survey explores patient experience of care during this time. The goal is to give health services a better understanding of what worked well and for whom it worked (and didn’t). This is a one-off survey, undertaken from 22 June–12 July 2020. 

Download a copy of the frequently asked questions about the COVID-19 survey. (116KB, pdf)

For any questions about the surveys please email survey@hqsc.govt.nz.

Last updated 19/06/2020