Resilient health care is defined as the capacity to adapt to challenges and changes at different system levels, to maintain high-quality care [1]. This recognises the dynamic, independent and inter-dependent relationships that make up the health care system and how these interact to create both high-quality care as well as inevitable risk. We use this understanding to develop new approaches to creating safe, high-quality care in New Zealand and refer to this as He toki ngao matariki Aotearoa.
[1]: Wiig S, Aase K, Billett S, et al. 2020. Defining the boundaries and operational concepts of resilience in the resilience in healthcare research programme. BMC Health Service Research 20: 330. DOI: doi.org/10.1186/s12913-020-05224-3.