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New Zealand patient experience survey programme refresh 2019/20

PUBLICATION: 8 Apr 2021, Health Quality Intelligence

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

Consumer engagement QSM webinar

EVENT: 7 Oct 2020, Health Quality Intelligence

The Health Quality & Safety Commission is holding a webinar to provide guidance to the district health board (DHB) managers and staff responsible for implementing the new consumer engagement quality and safety marker.