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Search results for "patient experience"

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Draft code of expectations – welcoming feedback

PUBLICATION: 7 Oct 2021, Partners in Care

The Commission is developing a code of expectations (the code) which will set how health and disability service providers and organisations will involve and work effectively in partnership with consumers and whānau.

New Zealand patient experience survey programme refresh 2019/20

PUBLICATION: 8 Apr 2021, Health Quality Intelligence

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

Consumer engagement QSM webinar

EVENT: 7 Oct 2020, Health Quality Intelligence

The Health Quality & Safety Commission is holding a webinar to provide guidance to the district health board (DHB) managers and staff responsible for implementing the new consumer engagement quality and safety marker.